ProductServiceCampaignItem

Represents a product service campaign’s asset.

Introduced in API version 51.0.

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

  • Field Service must be enabled.
  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The asset associated with the product service campaign. Must be present if Product2Id is not present.
  • Relationship name: Asset
  • Relationship type: relationship
  • Refers to: Asset
  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The ID of the Product2 associated with this campaign. The UI label is Product. Must be present if AssetID is not present.
  • Relationship name: Product2
  • Relationship type: relationship
  • Refers to: Product2
  • Type: reference
  • Properties: Create, Filter, Group, Sort
  • Description: Required. The item’s parent product service campaign record.
  • Relationship name: ProductServiceCampaign
  • Relationship type: masterdetail
  • Refers to: ProductServiceCampaign
  • Type: string
  • Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
  • Description: The ID of the product service campaign item.

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Relationship name: SerializedProduct

  • Relationship type: relationship

  • Refers to: SerializedProduct

  • Type: picklist
  • Properties: Create, Defaulted on create, Filter, Group, Sort, Update
  • Description: The status of the product service campaign item. The picklist includes the following values, which can be customized:
  • Possible values:
    • New — New — Product service campaign item created, but there hasn’t yet been any activity.
    • In Progress — In Progress — Product service campaign item has begun.
    • On Hold — On Hold — Product service campaign item is paused.
    • Completed — Completed — Product service campaign item is complete.
    • Cannot Complete — Cannot Complete — Product service campaign item couldn’t be completed.
    • Closed — Closed — All product service campaign item and associated activity is complete.
    • Canceled — Canceled — Product service campaign item is canceled, typically before any work began.

  • Type: picklist

  • Properties: Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort

  • Description:

    The category that each Status value falls into. The StatusCategory field has eight default values: seven values that are identical to the default Status values, and None for statuses without a status category.

    If you create custom Status values, you must indicate which category it belongs to. For example, if you create a Waiting for Response value, add it to the On Hold category. To learn which processes reference StatusCategory, see How are Status Categories Used?

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version.