SelfServiceUser

Represents a Contact who has been enabled to use your organization’s Self-Service portal, where he or she can obtain online support.

Introduced in API version 6.0.

create(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), update(), upsert()

  • Customer Portal users can’t access this object.
  • Type: reference
  • Properties: Create, Filter, Group, Sort
  • Description: Required. All Self-Service users must be associated with a Contact. The contact’s email should match the Self-Service user email. The contact must have a value in the AccountId field or an error occurs.
  • Relationship name: Contact
  • Relationship type: relationship
  • Refers to: Contact
  • Type: email
  • Properties: Create, Filter, Group, idLookup, Sort, Update
  • Description: Required. Make this the same as the email address for the Contact associated with this SelfServiceUser. Password resets and other system communication will be sent to this email address.
  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: First name of the Self-Service user.
  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Type: boolean
  • Properties: Create, Defaulted on create, Filter, Group, Sort, Update
  • Description: Indicates whether the Self-Service user is allowed to log in to the Self-Service portal (true) or not (false). Note that there is no way to delete a Self-Service user. They can only be marked as inactive.
  • Default value: false
  • Type: picklist
  • Properties: Create, Filter, Group, Restricted picklist, Sort, Update
  • Description: Required. This is a restricted picklist field. It is the primary language for the user. All on-screen text in the Self-Service portal is displayed in this language.
  • Type: datetime
  • Properties: Filter, Nillable, Sort
  • Description: The date and time when the Self-Service user last logged in.
  • Type: string
  • Properties: Create, Filter, Group, Sort, Update
  • Description: Required. Last name of the Self-Service user.
  • Type: picklist
  • Properties: Create, Filter, Group, Restricted picklist, Sort, Update
  • Description: Required. This is a restricted picklist field. The value of this field affects the formatting and parsing of values, especially numeric values, in the Self-Service portal. Values are two-letter codes that indicate language and sometimes language and country. The codes are based on ISO standards.
  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Type: string
  • Properties: Filter, Group, Sort
  • Description: Concatenation of FirstName and LastName. Limited to 203 characters, including whitespaces.
  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Type: boolean
  • Properties: Defaulted on create, Filter, Group, Sort
  • Description: Indicates whether this Self-Service user is a super user with additional access on his or her company’s Self-Service portal (true) or not (false).
  • Default value: false
  • Type: picklist
  • Properties: Create, Filter, Group, Restricted picklist, Sort, Update
  • Description: Required. This is a restricted picklist field. The time zone of a affects the offset used when displaying or entering times in the Self-Service portal.
  • Type: string
  • Properties: Create, Filter, Group, idLookup, Sort, Update
  • Description: Required. This contains the name that a Self-Service user enters to log into the Self-Service portal. Value must be unique in your organization. If you try to create or update a user with a duplicate value, the operation is rejected and an error is returned.

For security reasons, you can’t query Self-Service user passwords via the API or the user interface. However, the API allows you to set and reset Self-Service user passwords using the setPassword() and resetPassword() calls.

SelfServiceUser records created from the API don’t cause a notification email to be sent. If you want to notify the user, you must send them an email after creating the user.