SvcCatalogRequest

Represents a request made by a user using the Service Catalog. Catalog builders use this object to report on Service Catalog activity.

Introduced in API version 53.0.

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

  • To access this object, get the Service Catalog Access permission set license, Employee Productivity Starter license, or Employee Productivity Plus add-on license.
  • Type: textarea
  • Properties: Create, Nillable, Update
  • Description: Description for the catalog item.
  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Name of the catalog item.

  • Type: string

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Introduced: API version 58.0

  • Description:

    Version for the catalog item.

    This is a calculated field.

  • Type: datetime
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: The date and time when the request was closed. This field is automatically populated when IsClosed is ‘true’.
  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Introduced: API version 60.0
  • Description: Unique GUID associated with the automation that was executed as part of the catalog item.

  • Type: boolean

  • Properties: Create, Defaulted on create, Filter, Group, Sort, Update

  • Description:

    Indicates whether the request has been resolved. This field is automatically checked when ClosedDate is populated.

    The default value is false.

  • Default value: false

  • Type: string

  • Properties: Filter, Group, Nillable, Sort

  • Description:

    Version for the item flow.

    This is a calculated field.

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Relationship name: ItemFlowVersionLookup

  • Relationship type: relationship

  • Refers to: InteractionDefinitionVersion

  • Type: string
  • Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
  • Description: The Service Catalog request number.
  • Type: picklist
  • Properties: Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Introduced: API version 60.0
  • Description: The status of the service catalog request.
  • Possible values:
    • CompletedExecution — CompletedExecution — Default
    • CreatedRequest — CreatedRequest
    • StartedExecution — StartedExecution

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Description:

    ID for the submitter record.

    This is a relationship field.

  • Relationship name: Submitter

  • Relationship type: relationship

  • Refers to: User

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Description:

    The catalog item that was used to create this request.

    This is a relationship field.

  • Relationship name: SvcCatalogItemDefinition

  • Relationship type: relationship

  • Refers to: SvcCatalogItemDef

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Introduced: API version 61.0

  • Description:

    The customer ID that the request was submitted for. For example, when an agent runs a catalog item for a given contact, the contact is represented by the TargetCustomerId.

    This is a polymorphic relationship field.

  • Relationship name: TargetCustomer

  • Relationship type: polymorphic

  • Refers to: Contact, User

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version.