SwarmMember

Represents a Salesforce member, such as an agent, of a swarm.

Introduced in API version 51.0.

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

  • To access this object for swarming in Salesforce, enable the Run Flows and Service Cloud User user permissions. For swarming in Slack, connect Salesforce to Slack and enable the Run Flows and Slack Service User user permissions.
  • Type: datetime
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: Date and time the member is added to the swarm.
  • Type: datetime
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: Date and time the member exits the swarm or the swarm closes.
  • Type: textarea
  • Properties: Create, Nillable, Update
  • Description: Short description of the problem that the swarm is trying to solve.
  • Type: string
  • Properties: Create, Filter, Group, idLookup, Sort, Update
  • Description: Name of the swarm or record number.

  • Type: reference

  • Properties: Create, Filter, Group, Sort, Update

  • Description:

    ID of the record the swarm’s problem is related to. The record can be of, for example, a case, incident, sales opportunity, or change request.

    This field is a polymorphic relationship field.

  • Relationship name: RelatedRecord

  • Relationship type: polymorphic

  • Refers to: Account, Case, ChangeRequest, FinancialDeal, Incident, Opportunity, Problem, Release, ServiceAppointment, User

  • Type: picklist

  • Properties: Create, Filter, Group, Sort, Update

  • Description:

    Status of the swarm member or swarm.

    The default value is New.

  • Possible values:

    • Closed — Closed
    • In Progress — In Progress
    • New — New (default)

  • Default value: New

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Description:

    ID of the swarm the member belongs to.

    This field is a relationship field.

  • Relationship name: Swarm

  • Relationship type: relationship

  • Refers to: Swarm

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version.