VideoCall

Represents a video call. One VideoCall record can be related to several VideoCallRecording records — for example, a video call can have several video recordings and a transcript. As well, one video call record can be associated with several video call participant records.

Introduced in API version 51.0.

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update()

  • Type: datetime
  • Properties: Create, Filter, Nillable, Sort
  • Introduced: API version 62.0

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort

  • Introduced: API version 62.0

  • Relationship name: ConsentedUser

  • Relationship type: relationship

  • Refers to: User

  • Type: textarea
  • Properties: Create, Nillable, Update
  • Description: Description of the video call. Typically, the sales rep enters the description.
  • Type: int
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The video call duration in seconds.
  • Type: datetime
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: Time the video call ended, in universal time coordinated (UTC).

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Introduced: API version 51.0

  • Description:

    The ID of the event record associated with this video call. The related record and suggested participant information can also be pulled from the associated event.

    This is a relationship field.

  • Relationship name: Event

  • Relationship type: relationship

  • Refers to: Event

  • Type: string
  • Properties: Create, Filter, Group, idLookup, Nillable, Sort, Update
  • Description: The ID of the video call, sent by the video call provider.

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Introduced: API version 51.0

  • Description:

    The ID of the user who hosted the meeting.

    This is a relationship field.

  • Relationship name: Host

  • Relationship type: relationship

  • Refers to: User

  • Type: int

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Description:

    The Einstein Intelligence score for the video call. Video calls with scores greater than zero are likely to contain a transcript or insights.

    Prior to the migration of Einstein Conversation Insight’s data to the Salesforce Platform, video calls with multiple insights often had a higher score. After the migration, the score may be 1 if there is a transcript or any insights present.

  • Type: boolean
  • Properties: Create, Defaulted on create, Filter, Group, Sort, Update
  • Description: Indicates whether Einstein Conversation Insights is available for this org and this user (true) or not (false).
  • Default value: false
  • Type: boolean
  • Properties: Create, Defaulted on create, Filter, Group, Sort
  • Introduced: API version 58.0
  • Description: Indicates whether optimal speaker separation (diarization) is opted in (true) or not (false) for the call.
  • Default value: false

  • Type: boolean

  • Properties: Create, Defaulted on create, Filter, Group, Sort, Update

  • Introduced: API version 66.0

  • Description:

    Indicates whether legacy processing is skipped (true) or not (false).

    The default value is false.

  • Default value: false

  • Type: boolean
  • Properties: Create, Defaulted on create, Filter, Group, Sort, Update
  • Description: Indicates whether the video call was recorded (true) or not (false).
  • Default value: false
  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Introduced: API version 61.0
  • Type: string
  • Properties: Create, Filter, Group, idLookup, Sort, Update
  • Description: The name of the video call. Typically entered by the sales rep.

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Introduced: API version 51.0

  • Description:

    The ID of the account or opportunity related to this video call.

    This is a polymorphic relationship field.

  • Relationship name: RelatedRecord

  • Relationship type: polymorphic

  • Refers to: Account, Case, Contact, CustomEntityDataTemplate, Lead, MngEvent, Opportunity, ServiceAppointment, Visit

  • Type: datetime
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: The date and time that the video call started, in universal time coordinated (UTC).
  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Introduced: API version 58.0
  • Description: The language that is transcribed for this video call.
  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Introduced: API version 63.0
  • Type: string
  • Properties: Create, Filter, Group, Sort, Update
  • Description: The vendor’s ID for this video call.
  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The vendor’s unique identifier for this video call.
  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Description: The name of the vendor providing the video call software.
  • Possible values:
    • AMAZON CHIME — AMAZON CHIME
    • ConversationAgent — ConversationAgent — Conversation Agent
    • Gong — Gong
    • INTERNAL — INTERNAL
    • InPerson — InPerson — In Person
    • ZOOM — ZOOM
    • googlemeet — googlemeet — Google Meet
    • msteams — msteams — Microsoft Teams
    • twilio — twilio

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version.