Build the Request
After the session is established, your bot can receive subsequent chat messages from the customer or client with the unique sessionId
. For the service client to continue sending messages in an active chat session, the client sends requests with this endpoint. The <HOST_URL>
is the Runtime Base URL field found in the Add Connection dialog when you add the connected app to the bot (see Prerequisites).
This example shows you how to send a subsequent message in a bot session with this endpoint. Here the host URL is https://runtime-api-na-west.stg.chatbots.sfdc.sh.
The required path parameter is:
SESSION_ID
: Required. ThesessionId
returned by the bot when you start a session.
The required request headers are described in Begin a Session.
YOUR_REQUEST_BODY.json
is the request body or payload in JSON format with a message
object containing the message from the customer or client. The schema as shown in the API references of the message
object depends on what message type it is:
- A text message
- An answer to a question with choices
- A response to an escalation message to transfer to another target