CallInfo

Represents information about a call such as whether it is a softphone call, call control buttons are enabled and so on, using key value pairs in a JSON object. The field values can be sent at the start of the call or during an ongoing call.

new CallInfo(param)

• PhoneCall
• ParticipantResult

Field	Type	Description
param	object	Parameters associated with the call info.
param.acceptEnabled	boolean	Indicates whether the accept call button is enabled.
param.addCallerEnabled	boolean	Indicates whether the add caller button is enabled.
param.callStateTimestamp	date	The call timestamp.
param.conferenceEnabled	boolean	Indicates whether the merge button is enabled.
param.declineEnabled	boolean	Indicates whether the decline call button is enabled.
param.extensionEnabled	boolean	Indicates whether an extension is enabled.
param.holdEnabled	boolean	Indicates whether the hold button is enabled.
param.initialCallId	string	Initial voice call ID.
param.isBargeable	boolean	Reserved for future use.
param.isMuted	boolean	Indicates whether the call is on mute.
param.isOnHold	boolean	Indicates whether the call is on hold.
param.isRecordingPaused	boolean	Indicates whether the recording is paused.
param.isReplayable	boolean	Indicates whether the call is replayable.
param.isSoftphoneCall	boolean	Indicates whether this call is made with a softphone.
param.muteEnabled	boolean	Indicates whether the mute button is enabled.
param.recordEnabled	boolean	Indicates whether the toggle recording button is enabled.
param.removeParticipantVariant	string	Describes the remove participant button functionality. Possible values: ALWAYS (button is always enabled), NEVER (button is always disabled), ALWAYS_EXCEPT_ON_HOLD (button is disabled when the participant is on hold).
param.renderContactId	string	Indicates the contact ID of the call intended to render.
param.showMuteButton	boolean	Indicates whether to show the mute button. Default value is true.
param.showRecordButton	boolean	Indicates whether to show the record button. Default value is true.
param.showAddCallerButton	boolean	Indicates whether to show the add caller button. Default value is true.
param.showAddBlindTransferButton	boolean	Indicates whether to show the blind transfer button. Default value is true.
param.showMergeButton	boolean	Indicates whether to show the merge button. Default value is true.
param.showSwapButton	boolean	Indicates whether to show the swap button. Default value is true.
param.swapEnabled	boolean	Indicates whether the swap button is enabled.
param.queueId	string	The unique ID of the queue taken from the telephony provider’s side.
param.queueName	string	The name of the queue that appears in the call record.
param.queueTimestamp	date	The date and time (in UTC) when the call entered the queue. Measured in milliseconds since the Unix epoch.
param.endCallDisabled	boolean	Indicates whether the End Call button in the softphone is disabled (true) or enabled (false) for a call. By default, this value is false, meaning the End Call button is enabled for an active call. If true, the End Call button is disabled until enabled back for an active call.