CapabilitiesResult
Represents the result type for the rep capabilities.
This object is available in API version 61.0 and earlier. In API version 62.0 and later, use SharedCapabilitiesResult or VoiceCapabilitiesResult instead.
new CapabilitiesResult(param)
| Field | Type | Description |
|---|---|---|
| param | object | Parameters associated with the capabilities result. |
| param.debugEnabled | boolean | Indicates whether the rep can download logs. |
| param.hasAgentAvailability | boolean | Indicates whether the connector provides rep availability for phone book contacts or reps in the Messaging transfer rep list. If this parameter is false, Salesforce tries to calculate availability for contacts of type Agent and the value specified in Contact.availability is ignored. |
| param.hasBlindTransfer | boolean | Indicates whether the vendor supports blind transfer. The default value is false. |
| param.hasContactSearch | boolean | Indicates whether the vendor supports contact search. |
| param.hasMerge | boolean | Indicates whether merge is supported. |
| param.hasMute | boolean | Indicates whether mute is supported. |
| param.hasPendingStatusChange | boolean | Indicates whether the pending status change behavior is enabled. |
| param.hasPhoneBook | boolean | Indicates whether rep-to-rep and rep-to-queue calls are enabled in the Omni-Channel widget. The default value is false. |
| param.hasQueueWaitTime | boolean | Indicates whether Salesforce or the partner provider for telephony, Messaging, or Contact Center as a Service (CCaaS) calculates estimated wait time values. If this parameter is false, Salesforce calculates the estimated wait times. If this parameter is true, the partner provider calculates the estimated wait times. The default value is false. |
| param.hasRecord | boolean | Indicates whether recording is supported. |
| param.hasSupervisorBargeIn | boolean | Indicates whether the supervisor can barge in. The default value is false. |
| param.hasSupervisorListenIn | boolean | Indicates whether the supervisor can listen in. |
| param.hasSwap | boolean | Indicates whether swap is supported. |
| param.hasTransferToOmniFlow | boolean | Indicates whether the call can be transferred to an Omni-Channel flow. The default value is false. |
| param.signedRecordingDuration | string | The signed recording duration. |
| param.signedRecordingUrl | string | The signed recording URL. |
| param.supportsMos | boolean | Indicates whether the vendor supports MOS scores. |