VoiceCapabilitiesResult
Represents the result type for the rep capabilities for Voice.
new VoiceCapabilitiesResult(param)
| Field | Type | Description |
|---|---|---|
| param | object | Parameters associated with the Voice capabilities result. |
| param.hasBlindTransfer | boolean | Indicates whether the vendor supports blind transfer. The default value is false. |
| param.hasConsult | boolean | Indicates whether a rep can make consult calls (true) or not (false). The default is false. |
| param.hasMerge | boolean | Indicates whether merge is supported. |
| param.hasMute | boolean | Indicates whether mute is supported. |
| param.hasPhoneBook | boolean | Indicates whether rep-to-rep and rep-to-queue calls are enabled in the Omni-Channel widget. The default value is false. |
| param.hasRecord | boolean | Indicates whether recording is supported. |
| param.hasSupervisorBargeIn | boolean | Indicates whether the supervisor can barge in. The default value is false. |
| param.hasSupervisorListenIn | boolean | Indicates whether the supervisor can listen in. |
| param.hasSwap | boolean | Indicates whether swap is supported. |
| param.signedRecordingDuration | string | The signed recording duration. |
| param.signedRecordingUrl | string | The signed recording URL. |
| param.supportsMos | boolean | Indicates whether the vendor supports MOS scores. |
| param.isDialPadDisabled | boolean | Indicates whether the dial pad in the softphone is disabled (true) or enabled (false) when the rep is online and there are no active calls. By default, this value is false, meaning the dial pad remains enabled in the softphone when the rep is online and there are no active calls. If true, the dial pad is disabled in the softphone when the rep is online and there are no active calls. |
| param.isPhoneBookDisabled | boolean | Indicates whether the phone book in the softphone is disabled (true) or enabled (false) when the rep is online and there are no active calls. By default, this value is false, meaning the phone book remains enabled when the rep is online and there are no active calls. If true, the phone book is disabled in the softphone when the rep is online and there are no active calls. |
| param.isHidSupported | boolean | Indicates whether the Human Interface Device (HID) headset controls are enabled (true) or disabled (false). By default, this value is false, meaning the headset controls are disabled. If true, headset controls are enabled. |