Mobile Access

As the primary points of Internet access shift from desktops and laptops to smartphones and tablets, apps that don't provide mobile access to critical data will quickly become obsolete. Don't let your app get trampled by the mobile stampede! Instead, use the Salesforce1 app or Salesforce Classic to deliver your Force.com customizations to your mobile users.

So how do you decide which mobile app to use? Salesforce1 and Salesforce Classic are each apps themselves. Downloadable versions of these apps install on mobile devices and use the native functionality of the device. When users log in on a mobile device, they can access and update their data via an interface specially designed for mobile device screens. Both apps allow you to work with most standard Sales objects, some standard Service objects, and all custom objects.

Salesforce1

Administrators don’t have to create special configurations for mobile users to access their organization’s data. What users see is controlled by their profile and user permissions, and the app respects any customizations made in the full Salesforce site. In addition, this app includes Chatter, so your users can keep collaborating while on the go.

Salesforce1 is supported on Apple® iPhones® and iPads®, as well as Android™ phones. If your organization prohibits installing the downloadable app to corporate-issued devices, Salesforce1 is also available from a mobile web browser.

Salesforce Classic

Administrators create mobile configurations to determine the Salesforce data, Visualforce pages, and other elements their mobile uses can access. In addition, Salesforce Classic stores a subset of data on the device to provide users with offline access when a wireless connection is unavailable, and synchronizes that data with Force.com when connectivity is reestablished.

Salesforce Classic is supported on the Apple iPhone and iPod touch®, BlackBerry® smartphones, and Android tablets and smartphones.

When you're ready to take your app mobile, see the Salesforce1 App Admin Guide or the Salesforce Classic Implementation Guide.