Live Agent Developer's Guide

Clouds with binary code floating aboveCloud with binary code floating above

No Results

Search Tips:

  • Please consider misspellings
  • Try different search keywords
PDF

Newer Version Available

This content describes an older version of this product. View Latest

Creating Deployments

Create a deployment to host Live Agent on your website. Each deployment includes a chat window, which visitors use to chat with support agents.

Once you create a deployment, you can customize it using the Deployment API to meet your company’s needs.

To create a deployment:

  1. From Setup, click Customize | Live Agent | Deployments.
  2. Click New.
  3. Enter a name for the deployment. This name, or a version of it, automatically becomes the Developer Name.
  4. Enter a title for the chat window.
  5. Select Allow Visitors to Save Transcripts to let visitors download a copy of the chat session when it ends.
  6. Select the site that you'll associate with the deployment.
  7. In Chat Window Branding Image, select the graphic that will appear in the chat window.
  8. In Mobile Chat Window Branding Image, select the graphic that visitors using mobile devices will see in the chat window.
  9. Click Save. Salesforce generates the deployment code.
  10. Copy the deployment code and paste it on each Web page where you want to deploy Live Agent. For best performance, paste the code right before the closing body tag.
For more information on creating a deployment, see Creating Deployments in the Salesforce online help.