Live Agent REST API Developer’s Guide

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Status Codes and Error Responses

Each request returns a status code or error response to indicate whether or not the request was successful.
When an error occurs or when a response is successful, the response header contains an HTTP code, and the response body usually contains:
  • The HTTP response code
  • The message accompanying the HTTP response code
HTTP response code Description
200 “OK” success code.
202 “Accepted” success code, for POST request.
204 “No Content” success code for Message request; you should resend the request as part of the message loop.
400 The request couldn’t be understood, usually because the JSON body contains an error.
403 The request has been refused because the session isn’t valid.
404 The requested resource couldn’t be found. Check the URI for errors.
405 The method specified in the Request-Line isn’t allowed for the resource specified in the URI.
500 An error has occurred within the Live Agent server, so the request couldn’t be completed. Contact Customer Support.
503 The affinity token has changed. You must make a ResyncSession request to get a new affinity token and session key, then make a ChasitorSessionData request to reestablish the chat visitor’s data within the new session.