Salesforce Console Integration Toolkit Developer's Guide

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Working with Force.com Canvas

To integrate the Salesforce Console with external applications that require authentication methods, such as signed requests or OAuth 2.0 protocols, Salesforce.com recommends you use Force.com Canvas.

Force.com Canvas and the Salesforce Console Integration Toolkit are similar—they’re a set of tools and JavaScript APIs that developers can use to add third-party systems to Salesforce. However, one of the benefits of Force.com Canvas, is the ability to choose authentication methods. For more information, see the Force.com Canvas Developer’s Guide.

For a canvas app to appear in a console, you must add it to the console as a custom console component. See Add Console Components.

Note

When developing a canvas app, and you want to include functionality from the Salesforce Console Integration Toolkit, do the following:
  1. Include the console integration toolkit API in index.jsp.
  2. If your console has a whitelist for domains, add the domain of your canvas app to the whitelist. See Whitelist Domains for a Salesforce Console.
  3. Call Sfdc.canvas.client.signedrequest() to store the signed request needed by the console integration toolkit API. For example, if the Force.com Canvas method of authentication is a signed request, do the following:

    If the Force.com Canvas method of authentication is OAuth, do the following in the callback function used to get the context as shown in “Getting Context in Your Canvas App” in the Force.com Canvas Developer’s Guide:

Consider the following when working with the Salesforce Console Integration Toolkit and canvas apps:
  • The console integration toolkit API script depends on the signed request and should be added after the call to Sfdc.canvas.client.signedrequest() has executed. We recommend that you load the scripts dynamically.
  • To retrieve the entity ID of the record that is associated with the canvas sidebar component, do the following:
  • To retrieve the entityId for OAuth, do the following:

    To see an example on how to retrieve msg.payload, see “Getting Context in Your Canvas App” in the Force.com Canvas Developer’s Guide.