FAQ Topics

All-FAQ Deliverable: Use the FAQ template, a generic topic type, only when creating a helpset such as Touch or Chatter Free where all content is delivered in FAQ format.
Other Deliverables: When creating FAQ-style content for a deliverable such as the core help or developer guides, use the appropriate concept, task, or reference topic types, and create one topic for each question and answer pair.; Create map topics to hold a list of links for each set of topics that can be organized around a central theme such as “Managing Users” or “Troubleshooting the AppExchange.”; You don’t have to put the title in the form of a question to assemble sets of topics that address frequent customer issues. Keep the titling consistent in a single deliverable.

Salesforce.com Style Guide for Documentation and User Interface Text