Object Reference for Salesforce and Force.com

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LiveChatTranscriptShare

Represents a sharing entry on a LiveChatTranscript object. This object is available in API version 24.0 and later.

Supported Calls

create(), delete(), query(), retrieve()update(), upsert()

Fields

Field Name Details
AccessLevel
Type
picklist
Properties
Create, Filter, Group, Restricted picklist, Sort, Update
Description
Level of access that the User or Group has to the LiveChatTranscript. The possible values are:
  • Read
  • Edit
  • All (This value is not valid for create() or update() calls.)

This value must be set to an access level that is higher than the organization’s default access level for live chat transcripts.
ParentId
Type
reference
Properties
Create, Filter, Group, Sort
Description
ID of the parent object, if any
RowCause
Type
picklist
Properties
Filter, Group, Restricted picklist, Sort
Description
Reason that this sharing entry exists. Values may include:
  • Manual—The User or Group has access because a user with “All” access manually shared the LiveChatTranscript with them.
  • Owner—The User is the owner of the LiveChatTranscript or is in a role above the QuickText owner in the role hierarchy.
UserOrGroupID
Type
reference
Properties
Create, Filter, Group, Sort
Description
ID of the User or Group that has been given access to the LiveChatTranscript.

Usage

This object lets you determine which users and groups can view and edit LiveChatTranscript records owned by other users.

If you attempt to create a new record that matches an existing record, the create() call updates any modified fields and returns the existing record.