Salesforce1 Mobile App Admin Guide

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How Actions Are Ordered in the Salesforce1 Action Bar and List Item Actions

The order in which actions appear in the Salesforce1 action bar and list item actions is partly controlled by your organization’s page layouts and publisher layouts. But in some cases, the location of key actions is predefined by Salesforce to make these actions easily accessible.

The actions in the action bar, list item actions, and associated action menus are divided up into groups. The arrangement of these groups is fixed, but the order of actions within the groups can vary based on the object and the actions that are present on the global publisher layout or on an object’s page layout.

Table 1. Action Groups and the Order They Display In
Action Group 1 Action Group 2 Action Group 3 Action Group 4 Action Group 5 Action Group 6
Set of actions predefined by Salesforce. These can vary depending on the page the user is viewing. Set of actions predefined by Salesforce. For most objects, this set contains only the Edit standard button. Remaining publisher actions, in the order defined on either the global publisher layout or the object page layout. Custom buttons, in the order defined on the page layout. Remaining standard buttons, in the order defined on the page layout. Remaining record actions.

Not every object or page displays every group. Action groups 3, 4, and 5 respect the ordering of the actions as defined by the global or object page layouts, with a few exceptions, as you’ll see in the next table.

Here’s the breakdown of which actions are contained in each group for each object or page.

Object or Page Action Group 1 Action Group 2 Action Group 3 Action Group 4 Action Group 5 Action Group 6
Account 1. Call, 2. Task, 3. New Event, 4. Post 5. Edit Remaining publisher actions in the order defined on the page layout Custom buttons, in the order defined on the page layout. Remaining standard buttons, in the order defined on the page layout. Send Email, Map, Read News, View Website
Case First three publisher actions in the order defined on the page layout, 4. Post 5. Edit Remaining publisher actions in the order defined on the page layout Custom buttons, in the order defined on the page layout. Remaining standard buttons, in the order defined on the page layout.
Contact 1. Call, 2. Send Email, 3. Task, 4. New Event 5. Edit Remaining publisher actions in the order defined on the page layout Custom buttons, in the order defined on the page layout. Remaining standard buttons, in the order defined on the page layout. Map
Custom Object First four actions in the order defined on the page layout 5. Edit Remaining publisher actions in the order defined on the page layout Custom buttons, in the order defined on the page layout. Remaining standard buttons, in the order defined on the page layout.
Event 1. Quick Message, 2. Conference Call, 3. Map 4. Edit
Feed Publisher actions in the order defined on the global publisher layout Sort
Flexible Page Actions in the order defined in the Flexible Page
Group First four actions in the order defined on the global publisher layout Remaining publisher actions in the order defined on the page layout Edit Leave Group
Lead 1. Call, 2. Task, 3. Lead Convert, 4. Post 5. Edit Remaining publisher actions in the order defined on the page layout Custom buttons, in the order defined on the page layout. Remaining standard buttons, in the order defined on the page layout. Send Email
List View 1. New <object>, 2. Filter, 3. Sort
Opportunity 1. Log-a-Call, 2. Task, 3. Event, 4. Post 5. Edit Remaining publisher actions in the order defined on the page layout Custom buttons, in the order defined on the page layout. Remaining standard buttons, in the order defined on the page layout.
Person Account 1. Call, 2. Send Email, 3. Task, 4. New Event 5. Edit Remaining publisher actions in the order defined on the page layout Custom buttons, in the order defined on the page layout. Remaining standard buttons, in the order defined on the page layout. Map, Read News, Website
Task 1. Edit Comment, 2. Defer, 3. Change Status, 4. Change Priority 5. Edit Remaining publisher actions in the order defined on the page layout Custom buttons, in the order defined on the page layout. Remaining standard buttons, in the order defined on the page layout.
User 1. Call, 2. Send Email, 3. Post 4. Edit Remaining actions in the order defined on the global publisher layout Custom buttons, in the order defined on the page layout. Remaining standard buttons, in the order defined on the page layout.

As we mentioned, some actions are in fixed positions. In places where you see a numbered list in the table, this is the fixed order that those actions appear in on the action bar, list item actions, and in the respective action menus.

For example, for the Account object, the standard Chatter Post action is fixed in the fourth position. Regardless of where you put the Post action in the Publisher Actions section of the account page layout, Post always displays in the fourth position when viewing accounts in Salesforce1.

However, deletion of actions is always respected. So in our example, if you delete the Post action from the account page layout, the remaining actions move up and you see Edit in the fourth position.