| Available in: Contact Manager, Group, Professional, Enterprise, Performance, Unlimited, Developer, and Database.com Editions |
For more information on any of the formula functions used
in these examples, see Formula Operators and Functions Overview.
Conditionally Require Description When Case Reason
is “Other”
| Description: |
Validates that a custom field called Other Reason contains a value if a case has a Case Reason of “Other.” |
| Formula: |
|
| Error Message: |
Description of Other Reason is required. |
| Error Location: |
Other Reason |
Prevent Open Cases from Being Reset to New
| Description: |
If a case is already open, prevents the Status from being changed back to “New.” |
| Formula: |
|
| Error Message: |
Open case Status cannot be reset to New. |
| Error Location: |
Status |
Restrict Status of Re-Opened Cases
| Description: |
Validates that the case Status is “Re-opened”
when a closed case is opened again. |
| Formula: |
|
| Error Message: |
Closed case can only be changed to “Re-opened.” |
| Error Location: |
Status |
Prevent Case Milestone Completion After Cases Are
Closed
| Description: |
Validates that a milestone's Completion Date can't occur after the case's Status is Closed. |
| Formula: |
|
| Error Message: |
You can't complete a milestone after a case is closed. |
| Error Location: |
Top of Page |
Prevent Case Milestone Completion Before Case Creation
Dates
| Description: |
Validates that the milestone's Completion Date has occurred after the case's Date/Time Opened. |
| Formula: |
|
| Error Message: |
The milestone Completion Date must occur after the date the
case was created and before the case was closed. |
| Error Location: |
Top of Page |
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