Live Agent REST API Developer’s Guide

Understanding Live Agent REST Resources
Making Requests with your Live Agent API Endpoint
Request Headers
Your Message Long Polling Loop
Live Agent REST API Resources
Request Bodies for Live Agent REST API
Response Bodies for Live Agent REST API
Live Agent REST API Data Types
Status Codes and Error Responses
PDF

Newer Version Available

This content describes an older version of this product. View Latest

Understanding Live Agent REST Resources

The Live Agent REST API allows you to customize and extend the functionality of Live Agent chat windows.

Live Agent is available in: Performance Editions and Developer Edition organizations that were created after June 14, 2012

Live Agent is available for an additional cost in: Enterprise and Unlimited Editions

With the Live Agent REST API, you no longer have to rely on Visualforce to develop customized chat windows. The Live Agent REST API resources let your developers to extend the functionality of chat windows beyond simple HTML and JavaScript environments, allowing them to develop chat windows that merge seamlessly into your company’s own applications. With the REST resources in this guide, your developers can produce chat windows that go beyond your website: For example, you can build custom windows within your company’s iOS, Android, or other web applications.