Chat REST API Developer Guide

Understanding Chat REST Resources
Making Requests with Your Chat API Endpoint
Request Headers
Your Message Long Polling Loop
Using Estimated Wait Time Instead of Queue Position for a Chat Session (Beta)
Chat REST API Resources
Request Bodies for Chat REST API
Response Bodies for Chat REST API
Chat REST API Data Types
Status Codes and Error Responses
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Understanding Chat REST Resources

Take Chat to a native mobile app or a custom client using the Chat REST API.
Available in: Salesforce Classic and Lightning Experience
Available in: Performance Editions and in Developer Edition orgs that were created after June 14, 2012

Available in: Essentials, Unlimited, and Enterprise Editions with Service Cloud or Sales Cloud

You don’t have to rely on Visualforce to develop customized chat windows. With the REST resources in this guide, you can extend the functionality of chat windows beyond simple HTML and JavaScript environments that merge seamlessly into your company’s own applications.

Chat REST API doesn’t support building custom clients that work with Einstein Bots.

Note

Instead of using this REST API directly, you can use the Embedded Service SDK if you’d prefer to use an SDK in your mobile app that automatically accesses these REST API resources.

Note