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Managing Salesforce Classic Mobile Permissions

A mobile license is required for each user who will access the full version of the Salesforce Classic Mobile app. You allocate mobile licenses using the Mobile User checkbox on the user record.
Available in: both Salesforce Classic and Lightning Experience
Free version available in: All editions except Database.com

Full version available in: Performance, Unlimited, and Developer Editions, and for an extra cost in: Professional and Enterprise Editions


User Permissions Needed
To view Salesforce Classic Mobile configurations: “View Setup and Configuration”
To create, change, or delete Salesforce Classic Mobile configurations: “Manage Mobile Configurations”

For organizations using Unlimited, Performance, and Developer Editions, Salesforce provides a mobile license for each Salesforce license and the Mobile User checkbox is enabled by default for all users. Organizations using Professional or Enterprise Editions must purchase mobile licenses separately and allocate them manually.

The Mobile User checkbox is disabled by default for new Performance Edition users.

Note

To prevent users from activating the full version of Salesforce Classic Mobile on their mobile devices before you’re ready to deploy the app, disable the Mobile User checkbox for all your users.

Any Salesforce user who doesn't have a mobile license can download a free, restricted version of Salesforce Classic Mobile. Starting with Summer ‘13, the free version of Salesforce Classic Mobile is disabled by default in all new organizations. You can enable it to give users access to Salesforce on their mobile devices.

To enable the free version of Salesforce Classic Mobile:

  1. From Setup, enter Salesforce Classic Settings in the Quick Find box, then select Salesforce Classic Settings.
  2. Click Edit.
  3. Select Enable Mobile Lite.
  4. Click Save.