Omni-Channel Developer’s Guide
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Omni-Channel SOAP API Objects
Use SOAP API to create, retrieve, update or delete records, such as accounts, leads,
and custom objects. The SOAP API includes several objects that let you control and customize
your Omni-Channel records, including Omni-Channel users, routing configurations, and statuses.
If you need more information on Salesforce’s SOAP API, see the SOAP API Developer’s Guide.