Omni-Channel Developer Guide
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Omni-Channel Objects
Use an API to create, retrieve, update or delete records, such as accounts, leads, and
custom objects. The Salesforce data model includes several objects that let you control and
customize your Omni-Channel records, including Omni-Channel users, routing configurations, and
statuses.
For more information on Salesforce APIs, see Which API Do I Use? in
Salesforce Help.
- AgentWork
- AgentWorkSkill
- OmniSupervisorConfig
- OmniSupervisorConfigAction
- OmniSupervisorConfigGroup
- OmniSupervisorConfigProfile
- OmniSupervisorConfigQueue
- OmniSupervisorConfigSkill
- OmniSupervisorConfigUser
- PendingServiceRouting
- PresenceConfigDeclineReason
- PresenceDeclineReason
- PresenceUserConfig
- PresenceUserConfigUser
- QueueRoutingConfig
- QueueSobject
- ServiceChannel
- ServiceChannelFieldPriority
- ServiceChannelStatus
- ServicePresenceStatus
- ServiceResource
- SkillRequirement
- UserServicePresence