getServicePresenceStatusId

Retrieves an agent’s current presence status. Available in API versions 32.0 and later.

Syntax

Name	Type	Description
callback	function	JavaScript method to call when the agent’s presence status is retrieved.

This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:

Name	Type	Description
success	Boolean	`true` if retrieving the presence status ID was successful; `false` if the retrieving the presence status ID wasn’t successful.
statusId	String	The ID of the agent’s current presence status.