CaseFeed

Represents a single feed item in the feed displayed on the detail page for a case record. A case feed shows recent changes to a case record for any fields that are tracked in feeds, and comments and posts about the record. It is a useful way to stay up-to-date with changes to cases. This object is available in API version 18.0 and later.

Supported Calls

delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

You can delete all feed items you created. To delete feed items you didn’t create, you must have one of these permissions:

“Modify All Data”
“Modify All” on the Case object
“Moderate Chatter”
Users with the “Moderate Chatter” permission can delete only the feed items and comments they see.
Note

Fields

Field	Details
Body	Type textarea Properties Nillable, Sort Description The content of the CaseFeed. Required when Type is `TextPost`. Optional when Type is `ContentPost` or `LinkPost`. This field is the message that appears in the feed.
CommentCount	Type int Properties Filter, Group, Sort Description The number of FeedComments associated with this feed item.
ConnectionId	Type reference Properties Filter, Group, Nillable, Sort Description When a PartnerNetworkConnection modifies a record that is tracked, the CreatedBy field contains the ID of the system administrator and the ConnectionId contains the ID of the PartnerNetworkConnection. Available if Salesforce to Salesforce is enabled for your organization.
ContentData	Type base64 Properties Nillable Description Available in API version 36.0 and earlier only. Required if Type is `ContentPost`. Encoded file data in any format, and can’t be 0 bytes. Setting this field automatically sets Type to `ContentPost`.
ContentDescription	Type textarea Properties Nillable, Sort Description Available in API version 36.0 and earlier only. The description of the file specified in ContentData.
ContentFileName	Type string Properties Group, Nillable, Sort Description Available in API version 36.0 and earlier only. The file uploaded to the feed. Required if Type is `ContentPost`. Setting ContentFileName automatically sets Type to `ContentPost`.
ContentSize	Type int Properties Group, Nillable, Sort Description Available in API version 36.0 and earlier only. The size of the file (in bytes) uploaded to the feed. This field is read-only and is automatically determined during insert.
ContentType	Type string Properties Group, Nillable, Sort Description Available in API version 36.0 and earlier only. The MIME type of the file uploaded to the feed. This field is read-only and is automatically determined during insert.
FeedPostId	Type reference Properties Filter. Group, Nillable, Sort Description This field was removed in API version 22.0, and is available in earlier versions for backward compatibility only. Use FeedItem instead. The ID of the associated FeedPost. A FeedPost represents the following types of changes in a CaseFeed: status updates, changes to tracked fields, text posts, link posts, and content posts. Ordering by `LastModifiedDate DESC` sorts the feed by both the most recent feed item or comment.
InsertedById	Type reference Properties Group, Nillable, Sort Description ID of the user who added this object to the feed. For example, if an application migrates posts and comments from another application into a feed, the InsertedBy value is set to the ID of the logged-in user.
IsDeleted	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Standard system field. Indicates whether the record has been moved to the Recycle Bin (`true`) or not (`false`).
IsRichText	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether the feed item Body contains rich text. Set IsRichText to `true` if you post a rich text feed item via the SOAP API. Otherwise, the post is rendered as plain text. Rich text supports the following HTML tags: `<p>` Though the `<br>` tag isn’t supported, you can use `<p> </p>` to create lines. Tip `<b>` `<i>` `<u>` `<s>` `<ul>` `<ol>` `<li>` `<img>` The `<img>` tag is accessible only via the API and must reference files in Salesforce similar to this example: <img src="sfdc://069B0000000omjh"></img> In API version 35.0 and later, the system replaces special characters in rich text with escaped HTML. In API version 34.0 and prior, all rich text appears as a plain-text representation. Note
LastModifiedDate	Type dateTime Properties Defaulted on create, Filter, Sort Description This field is a standard system field. When a feed item is created, LastModifiedDate is the same as CreatedDate. If a FeedComment is inserted on the feed item, then LastModifiedDate becomes the CreatedDate for the FeedComment. Deleting the FeedComment does not change the LastModifiedDate. Ordering by `LastModifiedDate DESC` sorts the feed by both the most recent feed item or comment.
LikeCount	Type int Properties Filter, Group, Sort Description The number of FeedLikes associated with this feed item.
LinkURL	Type url Properties Nillable, Sort Description The URL of the `LinkPost`.
NetworkScope	Type picklist Properties Group, Nillable, Restricted picklist, Sort Description Specifies whether this feed item is available in the default community, a specific community, or all communities. This field is available in API version 26.0 and later, if Salesforce Communities is enabled for your organization. NetworkScope can have the following values: NetworkId—The ID of the community in which the FeedItem is available. If left empty, the feed item is only available in the default community. `AllNetworks`—The feed item is available in all communities. Note the following exceptions for NetworkScope: Only feed items with a Group or User parent can set a NetworkId or a null value for NetworkScope. For feed items with a record parent, users can set NetworkScope only to `AllNetworks`. You can’t filter a FeedItem on the NetworkScope field.
ParentId	Type reference Properties Filter, Group, Sort Description ID of the case record that is tracked in the feed. The feed is displayed on the detail page for this record.
RelatedRecordID	Type reference Properties Group, Nillable, Sort Description ID of the ContentVersion article associated with a `ContentPost`. This field is null for all posts except `ContentPost`. For example, set this field to an existing ContentVersion and post it to a feed as a CaseFeed object of Type `ContentPost`.
Title	Type string Properties Group, Nillable, Sort Description The title of the CaseFeed. When the Type is `LinkPost`, the LinkURL is the URL, and this field is the link name.
Type	Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description The type of CaseFeed item: `ActivityEvent`—indirectly generated event when a user or the API adds a Task associated with a feed-enabled parent record (excluding email tasks on cases). Also occurs when a user or the API adds or updates a Task or Event associated with a case record (excluding email and call logging). For a recurring Task with CaseFeed disabled, one event is generated for the series only. For a recurring Task with CaseFeed enabled, events are generated for the series and each occurrence. `AdvancedTextPost`—created when a user posts a group announcement. `AnnouncementPost`—Not used. `ApprovalPost`—generated when a user submits an approval. `BasicTemplateFeedItem`—Not used. `CanvasPost`—a post made by a canvas app posted on a feed. `CollaborationGroupCreated`—generated when a user creates a public group. `CollaborationGroupUnarchived`—Not used. `ContentPost`—a post with an attached file. `CreatedRecordEvent`—generated when a user creates a record from the publisher. `DashboardComponentAlert`—generated when a dashboard metric or gauge exceeds a user-defined threshold. `DashboardComponentSnapshot`—created when a user posts a dashboard snapshot on a feed. `LinkPost`—a post with an attached URL. `PollPost`—a poll posted on a feed. `ProfileSkillPost`—generated when a skill is added to a user’s Chatter profile. `QuestionPost`—generated when a user posts a question. `ReplyPost`—generated when Chatter Answers posts a reply. `RypplePost`—generated when a user creates a Thanks badge in Work.com. `TextPost`—a direct text entry on a feed. `TrackedChange`—a change or group of changes to a tracked field. `UserStatus`—automatically generated when a user adds a post. Deprecated. The following values appear in the Type picklist for all feed objects but apply only to CaseFeed: `AttachArticleEvent`—generated event when a user attaches an article to a case. `CallLogPost`—generated event when a user logs a call for a case through the user interface. CTI calls also generate this event. `CaseCommentPost`—generated event when a user adds a case comment for a case object. `ChangeStatusPost`—generated event when a user changes the status of a case. `ChatTranscriptPost`—generated event when Live Agent transcript is saved to a case. `EmailMessageEvent`—generated event when an email related to a case object is sent or received. `FacebookPost`—generated when a Facebook post is created from a case. Deprecated. `MilestoneEvent`—generated when a case milestone is completed or reaches violation status. `SocialPost`—generated when a social post is created from a case.
Visibility	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Specifies whether this feed item is available to all users or internal users only. This field is available in API version 26.0 and later, if Salesforce Communities is enabled for your organization. Visibility can have the following values: `AllUsers`—The feed item is available to all users who have permission to see the feed item. `InternalUsers`—The feed item is available to internal users only. Note the following exceptions for Visibility: For record posts, Visibility is set to `InternalUsers` for all internal users by default. External users can set Visibility only to `AllUsers`. Visibility can be updated on record posts. The `Update` property is supported only for feed items posted on records.

Usage

Use this object to track changes for a case record.

Object Reference for Salesforce and Force.com

CaseFeed

Supported Calls

Special Access Rules

Fields

Usage

See Also: