Salesforce Console Developer Guide
jNewer Version Available
declineAgentWork for Lightning Experience
Declines a work item that’s assigned to an agent.
Arguments
| Name | Type | Description |
|---|---|---|
| workId | string | The ID of the work item that the agent declines. |
| declineReason | string | The provided reason for why the agent declined the work request. |
| callback | function | JavaScript method to call when an agent declines the work item associated with the workId. |
Sample Code
Component code:
1<aura:component implements="flexipage:availableForAllPageTypes" access="global" >
2 <lightning:omniToolkitAPI aura:id="omniToolkit" />
3 <lightning:button label="Decline" onClick="{! c.declineWork }" />
4</aura:component>Controller code:
1({
2 declineWork: function(cmp, evt, hlp) {
3 var omniAPI = cmp.find("omniToolkit");
4 omniAPI.getAgentWorks({
5 callback: function(result) {
6 var works = JSON.parse(result.works);
7 var work = works[0];
8 omniAPI.declineAgentWork({
9 workId: work.workId,
10 callback: function(result2) {
11 if (result2.success) {
12 console.log("Declined work successfully");
13 } else {
14 console.log("Decline work failed");
15 }
16 }
17 });
18 }
19 });
20 }
21})