Support Knowledge with REST API

Authenticated users need the UserProfile.apiEnabled permission, Knowledge enabled in the organization, read rights on the article type, and any other knowledge specific permission or preference that controls visibility to articles.

Guest users need the Guest Access to the Support API preference enabled on the relevant Site, Knowledge enabled in the organization, and read rights on the article type and article channel that controls the visibility for guest users.

Syntax

The root endpoint for all Knowledge support APIs that can be open to guest users.

Available since release

38.0

Method

GET

Formats

JSON, XML

Authentication

OAuth accesstoken

Endpoint

<prefix>/support

HTTP headers

Accept: Optional. Can be either application/json or application/xml.

Input

None

Output

The following resources are related to Knowledge.

1{
2"dataCategoryGroups" : "/services/data/vxx.0/support/dataCategoryGroups",
3"knowledgeArticles" : "/services/data/vxx.0/support/knowledgeArticles"
4:
5}

Where vxx.0 is the API version you requested.