Live Agent REST API Developer Guide

Understanding Live Agent REST Resources
Making Requests with Your Live Agent API Endpoint
Request Headers
Your Message Long Polling Loop
Live Agent REST API Resources
Request Bodies for Live Agent REST API
Response Bodies for Live Agent REST API
Live Agent REST API Data Types
Status Codes and Error Responses
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Understanding Live Agent REST Resources

Take Live Agent to native mobile apps with the Live Agent REST API.
Live Agent is available in: Salesforce Classic, Lightning Experience

Live Agent is available in: Performance Editions and in Developer Edition orgs that were created after June 14, 2012

Live Agent is available in: Unlimited Edition with the Service Cloud

Live Agent is available for an additional cost in: Enterprise and Unlimited Editions

You don’t have to rely on Visualforce to develop customized chat windows. With the REST resources in this guide, you can extend the functionality of chat windows beyond simple HTML and JavaScript environments that merge seamlessly into your company’s own applications. For example, you can build custom windows within your company’s iOS, Android, or other web applications.