Next Best Action, Reactions (Pilot)

Record user reactions to recommendations.

We provide Einstein Next Best Action to selected customers through a pilot program that requires agreement to specific terms and conditions. To be nominated to participate in the program, contact Salesforce. Pilot programs are subject to change, and we can’t guarantee acceptance. Einstein Next Best Action isn’t generally available unless or until Salesforce announces its general availability in documentation or in press releases or public statements. We can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features. You can provide feedback and suggestions for Einstein Next Best Action in the IdeaExchange.

Note

Resource

1/connect/recommendation-strategies/reactions

Available version

44.0

Requires Chatter

HTTP methods

POST

Request body for POST

Root XML tag

<reaction>

JSON example

1{
2   "contextRecordId": "500xx000000Ylnv",
3   "onBehalfOfId": "001xx000003DGQW",
4   "reactionType": "Accepted",
5   "strategyName": "AcmeSupport",
6   "targetActionName": "UpgradeService",
7   "targetId": "0prxx00000000M7AAI"
8}

Properties

Name	Type	Description	Required or Optional	Available Version
`contextRecordId`	String	ID of the context record. For example, if the next best action is on a case detail page, the ID of the case.	Optional	44.0
`executionId`	String	ID of the original recommendation strategy execution.	Optional	44.0
`onBehalfOfId`	String	ID of the user or entity for which the reaction took place.	Optional	44.0
`reactionType`	String	Type of reaction to a recommendation. Values are: `Accepted` `Rejected`	Required	44.0
`strategyName`	String	Name of the recommendation strategy.	Required	44.0
`targetActionId`	String	ID of the target action.	Optional	44.0
`targetActionName`	String	Name of the target action.	Required	44.0
`targetId`	String	ID of the recommendation that is being reacted to.	Required	44.0

Response body for POST

Next Best Action Reaction (Pilot)

Chatter REST API Developer Guide

Next Best Action, Reactions (Pilot)