Salesforce Console Developer Guide
jNewer Version Available
getEngagedChats()
Returns the chat keys of the chats in which the agent is currently engaged. Available in API version 29.0 or
later.
Syntax
1sforce.console.chat.getEngagedChats(callback:Function)Arguments
| Name | Type | Description |
|---|---|---|
| callback | function | JavaScript method called upon completion of the method. |
Sample Code–Visualforce
1<apex:page>
2 <apex:includeScript value="/support/console/45.0/integration.js"/>
3 <a href="#" onClick="testGetEngagedChats();return false;">Get Engaged Chats</a>
4
5 <script type="text/javascript">
6 function testGetEngagedChats() {
7 sforce.console.chat.getEngagedChats(function(result) {
8 if (result.success) {
9 alert('Number Engaged Chats: ' + result.chatKey.length);
10 } else {
11 alert('getEngagedChats has failed');
12 }
13 });
14 }
15 </script>
16</apex:page>Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
| Name | Type | Description |
|---|---|---|
| chatKey | array | Array of chatKey values, one for each of the currently engaged chats. |
| success | boolean | true if getting engaged chats was successful; false if getting engaged chats wasn’t successful. |