Get Started with the ISV Customer Debugger

The ISV debugging capability covers a gap in what you can do with the Apex Debugger. As an ISV, you can debug your own code. As a subscriber, you can debug your own code. However, because of the protections against seeing managed code, subscribers can’t debug ISV code in their orgs.

Force.com IDE is in a maintenance-only state. We still provide support for the product through our official channels, but updates prior to October 12, 2019 will be only for critical security issues that arise. On October 12, 2019, we will no longer provide support or updates of any kind for Force.com IDE. On that date, we will also begin archiving documentation and removing download links for the product. We recommend that you start migrating to Salesforce Extensions for Visual Studio Code or one of the great tools made by our partners. For more information, see The Future of Salesforce IDEs on the Salesforce Developers Blog.

Warning

With the ISV Customer Debugger, an ISV can work with a subscriber to debug issues specific to the subscriber’s org. An ISV can reproduce issues in the specific environment, so problems can be diagnosed more quickly, facilitating faster fixes for the ISV’s software offering. You can debug only sandbox orgs.