Embedded Service for Web Developer Guide

Embedded Service for Web Developer Guide
Customize Your Embedded Component
Customize Embedded Chat
Customize Chat Parameters
Specify Chat Images
Display the Default Chat Button
Customize the Online, Offline, and Loading Chat Text
Set a Routing Order
Load Files for Custom Chat Events
Modify the Post-Chat
Set Up and Customize an Automated Invitation
Get Chat Event Notifications
Create Custom Chat Events
Create a Snippet Settings File
Enhance Pre-Chat
Custom Aura Components
Lightning Web Components for Embedded Service for Web
Code Snippet Versions
PDF

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Load Files for Custom Chat Events

Load your own JavaScript and CSS files into Embedded Chat to handle and style custom chat events. Your scripts and styles are loaded only after the agent accepts the chat request. Custom events are supported in console apps created in Salesforce Classic only.

Upload your files as Static Resources with the cache control set to public. Give them names that are easy to remember and type and with no spaces, because you reference them by static resource name in Embedded Chat.

Load a JavaScript file

embedded_svc.settings.externalScripts = ["...", “...”]

Specify your resources using the static resource name, not the file name itself. For example, if you upload CustomEvent.js and give it the name CustomEvent, enter CustomEvent.

Load a CSS file

embedded_svc.settings.externalStyles = ["...", “...”]

Specify your resources using the static resource name, not the file name itself. For example, if you upload CustomEvent.css and give it the name CustomEventCSS, enter CustomEventCSS.