Order Status

After you create an order in the Channel Order App (COA), Salesforce assigns an order status to help you track progress and, if needed, resolve issues. Order status also determines the actions you can perform on an order, like editing or cloning.

Here’s how we assign order status.

Status	Assigned When
Draft	You save your order, but don’t submit it to Salesforce. After you create, clone, or recall an order, its status is Draft by default.
Received	Salesforce receives your order, but hasn’t started processing it. You have 2 hours from the time Salesforce receives the order to recall it and edit products, license quantities, and pricing.
In Process	Salesforce is reviewing and processing your order.
Activated	Salesforce has processed your order and is ready to invoice you for revenue sharing. This status applies to: ISVforce orders that don’t provision licenses in a customer’s org Processed OEM orders that have a future start date All OEM and ISVforce cancellation and reduction orders
Provisioned	Salesforce has processed your order, provisioned licenses in the customer’s org, and is ready to invoice you for revenue sharing. This status applies only to OEM orders that provision licenses in the customer’s org.
Error	Salesforce encounters an issue that prevents us from processing your order. We return the order and ask you to fix the issue before resubmitting.

Order status determines what you can do with the order. Here are the actions that you can perform for each order status.

	Possible Actions
Order Status	Edit	Recall	Delete	Submit	Clone
Draft	*		*	*	*
Received	*	*			*
In Process					*
Activated					*
Provisioned					*
Error					*

ISVforce Guide

Order Status