Newer Version Available
Device Activation
Device activation tracks information about the devices from which users have verified
their identity. Salesforce prompts users to verify their identity when they access Salesforce
from an unrecognized browser or application. Device activation is an extra layer of security on
top of username and password authentication.
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| Available in: Essentials, Group, Professional, Enterprise, Performance, Unlimited, Developer, and Contact Manager Editions |
When a user logs in from outside a trusted IP range from an unrecognized browser or app,
Salesforce challenges the user to verify identity. Salesforce uses the highest-priority
verification method available for each user. In order of priority, the methods are:
- Push notification or location-based automated verification with the Salesforce Authenticator mobile app (version 2 or later) connected to the user’s account
- U2F security key registered with the user’s account
- Verification code generated by a mobile authenticator app connected to the user’s account
- Verification code sent via SMS to the user’s verified mobile device
- Verification code sent via email to the user’s registered email address