Salesforce Console Developer Guide
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lightning:omniChannelWorkDeclined
Response
| Name | Type | Description |
|---|---|---|
| workItemId | string | The ID of the object that’s routed through Omni-Channel. This object becomes a work assignment with a workId when it’s assigned to an agent. |
| workId | string | The ID of a work assignment that’s routed to an agent. |
Example
This example prints work details to the browser’s developer console when an Omni-Channel user declines a work assignment.
Component code:
1<aura:component implements="flexipage:availableForAllPageTypes" access="global" >
2 <lightning:omniToolkitAPI aura:id="omniToolkit" />
3 <aura:handler event="lightning:omniChannelWorkDeclined" action="{! c.onWorkDeclined }"/>
4</aura:component>Controller code:
1({
2 onWorkDeclined : function(component, event, helper) {
3 console.log("Work declined.");
4 var workItemId = event.getParam('workItemId');
5 var workId = event.getParam('workId');
6 console.log(workItemId);
7 console.log(workId);
8 },
9})