Field Service Developer Guide

Field Service Developer Guide
Get Ready to Develop with Field Service
Field Service in the SOAP API
Field Service in the Metadata API
Field Service in the Tooling API
Field Service in the REST API
Field Service Custom Triggers
Field Service Managed Package
Field Service Code Examples
Generate Work Orders on Maintenance Plans with Apex
Create a Service Report with Apex
Apex Trigger: Auto-Close Cases with Closed Work Orders
Apex Trigger: Prevent Closure of Work Orders with Open Line Items
Apex Trigger: Send Email when Service Report is Created
Apex Class: Create a Work Order with a Work Order Line Item
Code Examples: Dispatcher Console Custom Actions
Field Service Mobile App
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Apex Trigger: Auto-Close Cases with Closed Work Orders

The following trigger automatically closes cases when a work order linked to the case is marked Closed. It saves support agents from having to manually close a case after the related work is complete.

If a case has multiple work orders, the trigger fires the first time any related work order is marked Closed.

Note

You can set up Apex unit tests in the developer console to scan your code for any issues. To keep things running smoothly, Salesforce requires at least three-quarters of your Apex code lines to be covered by tests. The following unit test applies to this trigger.