ChannelLayout

Represents the metadata associated with a communication channel layout. Communication channel layouts allow admins to share article contents inline into communication channels (for example, in email publishers, communities and sites, or social media publishers). Admins can create a list of fields for an article type or record type that they want to share for each communication channel. You can customize the order of the fields.

File Suffix and Directory Location

Channel layout components have the suffix .channelLayout and are stored in the channelLayouts folder of the corresponding package directory. The prefix must match with the article type API name. In Lightning Knowledge, the prefix must match the API name for the knowledge object.

Version

Channel layout components are available in API version 32.0 and later.

Fields

Field Name	Field Type	Description
doesExcludeFieldLabels	boolean	Indicates whether field labels are excluded from the field contents in the communication channels where this layout applies (`true`) or not (`false`). The default is `false`, meaning field labels are inserted. Available when Lightning Knowledge is enabled in API version 48.0 and later.
doesExcludeFiles	boolean	Indicates whether related files are left off emails (`true`) or attached to emails (`false`). The default is `false`, meaning related files are attached. Available when Lightning Knowledge is enabled in API version 48.0 and later.
enabledChannels	string	The communication channels where this layout applies. In API version 32.0 to 46.0, the only valid value is `Email`. When Lightning Knowledge is enabled in API version 47.0 and later, `Chat`, `Messaging`, and `Social` are additional valid values.
label	string	Required. The label for this configuration.
layoutItems	ChannelLayoutItem	The article fields contained in the layout. The order here determines the field order.
recordType	string	The name of the record type that the channel layout applies to. The default is the master record type. Available in API version 41.0 and later.

ChannelLayoutItem

Field Name	Field Type	Description
field	string	Required. Name of the field. The format is `ArticleTypeName`.`FieldName` or, in Lightning Knowledge, `KnowledgeBaseName`.`FieldName`.

Declarative Metadata Sample Definition

The following is an example of a ChannelLayout component.

1<?xml version="1.0" encoding="UTF-8"?>
2<ChannelLayout xmlns="http://soap.sforce.com/2006/04/metadata">
3    <label>Layout for Email</label>
4    <layoutItems>
5        <field>Knowledge.Question</field>
6    </layoutItems>
7    <layoutItems>
8        <field>Knowledge.Answer</field>
9    </layoutItems>
10    <enabledChannels>Email</enabledChannels>
11    <enabledChannels>Social</enabledChannels>
12    <enabledChannels>Chat</enabledChannels>
13    <doesExcludeFiles>false</doesExcludeFiles>
14    <doesExcludeFieldLabels>true</doesExcludeFieldLabels>
15</ChannelLayout>

The following is an example package.xml that references the previous definition.

1<?xml version="1.0" encoding="UTF-8"?>
2<Package xmlns="http://soap.sforce.com/2006/04/metadata">
3    <types>
4        <members>*</members>
5        <name>ChannelLayout</name>
6    </types>
7    <version>41.0</version>
8</Package>

Salesforce Knowledge Developer Guide