Service Cloud Voice Toolkit API Conversation Events

Listen to events related to a conversation.

The following conversation events are available.

Event Name	Description
TRANSCRIPT	Sent when a new utterance is received by the transcription system.

To subscribe to this event, add a conversation event listener.

1// Subscribe
2cmp.find('voiceToolkitApi')
3   .addConversationEventListener('TRANSCRIPT', conversationEventListenerFunc);
4
5// Unsubscribe
6cmp.find('voiceToolkitApi')
7   .removeConversationEventListener('TRANSCRIPT', conversationEventListenerFunc);

When an event occurs, you receive a JSON payload that contains the event type, along with any relevant data. For instance:

1{
2    "type": "TRANSCRIPT",
3    "detail": {
4        "clientSentTimestamp": 1594944652299,
5        "serverReceivedTimestamp": 1594944652328,
6        "content":{
7            "formatType": "Text",
8            "text": "Hello"
9        },
10        "callId": "c5d93c19-e03b-44f8-85e6-a11f02e70c45",
11        "sender": {
12            "role": "Agent"
13        }
14    }
15}

The following table describes all the payload properties.

Property Name (type)	Description
`type` (string)	Type of conversation event.
`detail` (object)	Details associated with this event.
`detail.clientSentTimestamp` (number)	Timestamp for when the client sent this content.
`detail.serverReceivedTimestamp` (number)	Timestamp for when the server received this content.
`content` (object)	Information about the content.
`content.formatType` (string)	Content format type. For example, “Text”.
`Content.text` (string)	Content text.
`callId` (string)	Unique call identifier value.
`sender` (object)	Information about the sender.
`sender.role` (string)	Role of the sender. For example, “Agent”.

Service Cloud Voice Implementation Guide

Service Cloud Voice Toolkit API Conversation Events