ISVforce Guide

Welcome to the ISVforce Guide
ISVforce Quick Start
Grow Your AppExchange Business
Design and Build Your Solution
Package and Test Your Solution
Pass the AppExchange Security Review
Publish Your Solution on AppExchange
Sell on AppExchange with Checkout
AppExchange Checkout
How Is Revenue Shared in AppExchange Checkout?
Payment Plans in AppExchange Checkout
Payment Methods in AppExchange Checkout
Get Started with AppExchange Checkout
Support International Payments in AppExchange Checkout
Manage AppExchange Checkout Subscriptions
AppExchange Checkout FAQs
Does AppExchange Checkout replace the License Management App?
How does AppExchange Checkout affect Trialforce and lead management?
Should I collect payment details from AppExchange Checkout customers before or after installation?
Does AppExchange Checkout support multiple currencies?
If I use AppExchange Checkout to sell my solution, do customers have to purchase from AppExchange?
Can my customer switch to another AppExchange Checkout payment plan?
If a customer's credit card payment is declined in AppExchange Checkout, does their license become inactive?
How does billing work when AppExchange Checkout customers add or remove licenses during the current billing period?
If an admin purchases and installs a solution with AppExchange Checkout, can another user edit the subscription on AppExchange?
Does AppExchange Checkout support price tiers in Stripe?
Why can't my customer make an AppExchange Checkout purchase?
AppExchange Checkout Considerations
Checkout Management App
Monitor Performance with Analytics for AppExchange Partners
Manage Orders
Manage Licenses
Manage Features
Provide a Free Trial of Your Solution
Support Your AppExchange Customers
Update Your Solution
Appendices
Glossary
PDF

Newer Version Available

This content describes an older version of this product. View Latest

Why can't my customer make an AppExchange Checkout purchase?

If a customer clicks Get It Now on your listing, but can't make a Checkout purchase, verify that the customer is logged in to AppExchange with a supported Salesforce org. Checkout supports only paid orgs whose status is Active. Trial orgs, sandbox orgs, and Developer Edition orgs aren't supported.