Apex Reference Guide

Apex Reference Guide
Apex DML Operations
ApexPages Namespace
AppLauncher Namespace
Approval Namespace
Auth Namespace
Cache Namespace
Canvas Namespace
ChatterAnswers Namespace
CommercePayments Namespace
ConnectApi Namespace
Database Namespace
Datacloud Namespace
DataSource Namespace
Dom Namespace
EventBus Namespace
Flow Namespace
Functions Namespace (Beta)
KbManagement Namespace
LxScheduler Namespace
Messaging Namespace
Metadata Namespace
Process Namespace
QuickAction Namespace
Reports Namespace
Schema Namespace
Search Namespace
Sfc Namespace
Sfdc_Checkout Namespace
Site Namespace
Support Namespace
EmailTemplateSelector Interface
EmailTemplateSelector Methods
EmailTemplateSelector Example Implementation
MilestoneTriggerTimeCalculator Interface
System Namespace
TerritoryMgmt Namespace
TxnSecurity Namespace
UserProvisioning Namespace
VisualEditor Namespace
wave Namespace
Appendices
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EmailTemplateSelector Interface

The Support.EmailTemplateSelector interface enables providing default email templates in Case Feed. With default email templates, specified email templates are preloaded for cases based on criteria such as case origin or subject.

Namespace

Support

To specify default templates, you must create a class that implements Support.EmailTemplateSelector.

When you implement this interface, provide an empty parameterless constructor.

EmailTemplateSelector Methods

The following are methods for EmailTemplateSelector.

getDefaultTemplateId(caseId)

Returns the ID of the email template to preload for the case currently being viewed in the case feed using the specified case ID.

Signature

public ID getDefaultTemplateId(ID caseId)

Parameters

caseId
Type: ID

Return Value

Type: ID

EmailTemplateSelector Example Implementation

This is an example implementation of the Support.EmailTemplateSelector interface.

The getDefaultEmailTemplateId method implementation retrieves the subject and description of the case corresponding to the specified case ID. Next, it selects an email template based on the case subject and returns the email template ID.

The following example tests the above code: