Field Service Developer Guide

Field Service Developer Guide
Get Ready to Develop with Field Service
Field Service in the SOAP API
Field Service in the Metadata API
Field Service in the Tooling API
Field Service in the REST API
Field Service Custom Triggers
Field Service Managed Package
Field Service Code Examples
Generate Work Orders on Maintenance Plans with Apex
Create a Service Report with Apex
Apex Trigger: Auto-Close Cases with Closed Work Orders
Apex Trigger: Prevent Closure of Work Orders with Open Line Items
Apex Trigger: Send Email when Service Report is Created
Apex Class: Create a Work Order with a Work Order Line Item
Code Examples: Dispatcher Console Custom Actions
Field Service Mobile App
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Apex Trigger: Send Email when Service Report is Created

The following trigger sends an email to a specified email address when a service report is created in your org. For example, you may want your payroll department to be notified whenever a service report is created.

This trigger includes the ID of the service report’s parent record. To use this trigger in your org, replace admin@myorg.com with the desired email address.

1trigger sendEmail on ServiceReport (after insert) {
2    List<Messaging.SingleEmailMessage> mails =  new List<Messaging.SingleEmailMessage>();
3    List<String> sendTo = new List<String>();
4    sendTo.add('admin@myorg.com');
5    for(ServiceReport sr : trigger.new){
6        Messaging.SingleEmailMessage mail =  new Messaging.SingleEmailMessage();
7        mail.setToAddresses(sendTo);
8        mail.setSubject('Service Report Created for Record ID: '+ sr.ParentId);
9        String body = 'A service report was created.';
10        mail.setHtmlBody(body);
11        mails.add(mail);
12    }
13    Messaging.sendEmail(mails);
14}