Get Started with the Quick Start Partner Telephony Package

You can explore the Partner Telephony features in your Partner Telephony-enabled org. We’ve published a sample quick start package that you can install in your org, create a contact center, and get started.

The quick-start-partner-telephony package has two ConversationVendorInfo records. You can reference one while creating a contact center. The difference between them is the connector URL: one points to localhost (127.0.0.1) and another points to a Visualforce page (quickStartPT__quickStartPTVFConnector). Both of them require you to run a local server. For localhost, you must host the connector from http://127.0.0.1. For the Visualforce page, you need the server to call SCRT APIs.

The package also includes an LMS channel and Aura/LWC Record Home and bridge components. The Visualforce page connector uses the AuraBridgeComponent. The localhost connector uses the lwcBridge component.

The package includes these components:

Name	Type	Description
AuraLmsSample	Aura Component Bundle	Voice Call Record Home Aura Component to demonstrate LMS
AuraMessageBridge	Aura Component Bundle	Aura bridge component needed for LMS messages
ServiceCloudVoiceMessageChannel	Lightning Message Channel	LMS channel
connectorPage	Visualforce Page	Connector page used as connector URL
demoConnector	Static Resource	JS script referenced in Connector VF page
loginPage	Visualforce Page	demo login page used in Omni-Channel for partner login
login_page	Static Resource	JS script referenced in login VF page
logo	Static Resource	Image icon
lwcBridge	Lightning Web Component Bundle	LWC bridge component needed for LMS messages
lwcLmsSample	Lightning Web Component Bundle	Voice Call Record Home LWC Component to demonstrate LMS
quickStartPTVFConnector	Conversation Vendor Information	Conversation Vendor Info record for VF page connector
quickStartPartnerTelephony	Conversation Vendor Information	Conversation Vendor Info record for localhost connector
remote_control	Static Resource	VF page for simulator page (also known as “remote”)
simulatorPage	Visualforce Page	JS script referenced in Simulator VF Page
slds_stylesheet	Static Resource	CSS for Simulator VF Page
symbols	Static Resource	Image icons

Install the quick-start-partner-telephony package in your org.
After installing the quick-start-partner-telephony package, follow the Partner Telephony Setup instructions to create a contact center and assign permission sets.
Import a contact center XML (see the sample XML in Set Up Service Cloud Voice with Partner Telephony in Your Org).
Set reqVendorInfoApiName as needed.
- For the connector from localhost:
  1<item sortOrder="2" 2 name="reqVendorInfoApiName" label="Conversation Vendor Info Developer 3 Name">quickStartPT__quickStartPartnerTelephony</item>
  quickStartPartnerTelephony is the developer name of the Conversation Vendor Info record where the connector URL is pointing to localhost (that is, https://127.0.0.1:8080). Make sure the connector is running on localhost 8080.
- For the connector from the Visualforce page:
  1<item sortOrder="2" 2 name="reqVendorInfoApiName" label="Conversation Vendor Info Developer 3 Name">quickStartPT__quickStartPTVFConnector</item>
  Start a server for SCRT server calls (such as inbound call, transcription, and call recording) and one initial call to set org details. The VF page included in the package uses localhost:3030 for SCRT calls (that is, http://127.0.0.1:3030/). Configure the org details using the configureTenantInfo call. You must enable Cors on the server to enable calls to the other domain from the VF connector.
  - Run npm install cors in the demo connector.
  - Add the following two lines in server.js.
    1import cors from 'cors'; 2app.use(cors());
Set reqVendorInfoApiName as needed below.

Service Cloud Voice with Partner Telephony Developer Guide

Get Started with the Quick Start Partner Telephony Package