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Omni-Channel Action
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Omni-Channel Action

Create a PendingServiceRouting record used for Omni-Channel skills-based routing.

For more information about skills-based routing, see Skills-Based Routing for Omni-Channel in Salesforce Help.

This object is available in API version 44.0 and later.

Supported REST HTTP Methods

URI
/services/data/vXX.X/actions/standard/skillsBasedRouting
Formats
JSON, XML
HTTP Methods
POST
Authentication
Authorization: Bearer token

Inputs

Input Details
recordId
Type
ID
Description
Required. ID of the Salesforce record to be routed by Omni-Channel.
routingConfigId
Type
ID
Description
Required. ID of the QueueRoutingConfig record to be used by Omni-Channel.
skillIdList
Type
string
Description
Optional. Comma-separated list of Skill IDs. Maximum number of skills is 25.

Outputs

Output Details
pendingServiceRoutingId
Type
ID
Description
ID of the new PendingServiceRouting record, if the request was successful.

Usage

Sample Input

The following code sample attempts to create a PendingServiceRouting record using a work record (recordId), the routing configuration (routingConfigId), and two skills (skillIdList).

Sample Output

The following code sample illustrates a response after a successful request.