Salesforce Health Cloud Developer Guide

Health Cloud Developer Guide
Health Cloud Data Model
Health Cloud Associated Objects
Health Cloud Fields on Standard Objects
HealthCloudExt Namespace
Patient Creation
Creating and Importing Documents
Intelligent Appointment Management
Architecture
Data Model
User Workflow
Operations
Working With Electronic Health Records
Emergency Response Management
Health Cloud Business APIs
Metadata Types
Health Cloud Custom Metadata Types
Health Cloud Empower Components for Experience Cloud Sites
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User Workflow

Intelligent Appointment Management enables call center agents and care coordinators to select visit types, dates, and providers from a facility's EHR system to match a patient's needs.

Booking an appointment in Health Cloud involves these steps by the call center agent:

  1. Select an appropriate “visit type” for the service the patient needs.
  2. View a set of available time slots for the resulting practitioners, facilities, date range and visit type.
  3. Discuss them with the patient and select a time slot.
  4. Book an appointment for that time slot.
  5. Handle any rejection of the booking request by the source system.
User view of appointment booking component