Service Cloud Chat Developer Guide

About This Guide
Prerequisites
API Versions
Customize Deployments with the Deployment APIs
Use Pre-Chat to Gather Visitor Information and Set Context for the Agent
Find and Create Records Automatically with the Pre-Chat APIs
Access Chat Details with the Pre-Chat APIs
preChatInit
Pre-Chat Form Code Sample
Implement a Custom Chat Window Using Visualforce
Use Post-Chat to Wrap Up the Chat Interaction with Your Customer
Set Up Direct-to-Agent Chat Routing with the Deployment APIs
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Access Chat Details with the Pre-Chat APIs

Use the Pre-Chat API to access custom details from the Deployment API and incorporate them into pre-chat.