Consent

The Salesforce Interactions SDK has been designed to respect user privacy and doesn’t store or transmit data collected until it has been granted consent. If your site has existing consent management features, those features must integrate with the SDK to signal when the user has given consent to track.

Providing the user’s consent to the Salesforce Interactions SDK can happen either:

During Initialization
Calling updateConsents = (consents: Consent | Consent[]): void

The recommended approach is to provide a Promise for the consent during Initialization that resolves with an array of Consent Data values as shown in the example:

1SalesforceInteractions.init({
2  consents: new Promise(resolve => {
3    // user clicks button that grants consent
4    document.getElementById('opt-in')
5      .addEventListener('click', () => {
6        resolve([{ 
7          provider: 'Test Provider', 
8          purpose: SalesforceInteractions.ConsentPurpose.Tracking, 
9          status: SalesforceInteractions.ConsentStatus.OptIn 
10        }])
11      }, { once: true })
12
13    // user clicks button that revokes consent
14    document.getElementById('opt-out')
15      .addEventListener('click', () => {
16        resolve([{ 
17          provider: 'Test Provider', 
18          purpose: SalesforceInteractions.ConsentPurpose.Tracking, 
19          status: SalesforceInteractions.ConsentStatus.OptOut 
20        }])
21      }, { once: true })
22
23  })
24})

Consent Methods

1getConsents: ConsentWithMetadata[]

Returns Consent Data with last updated and sent times.

1updateConsents = (consents: Consent | Consent[]): void

To update consent after Initialization. For example, to call directly from your OneTrust code:

1// when the user opts in
2SalesforceInteractions.updateConsents({ 
3  purpose: SalesforceInteractions.ConsentPurpose.Tracking, 
4  provider: "OneTrust", 
5  status: SalesforceInteractions.ConsentStatus.OptIn 
6})
7
8// when the user opts out
9SalesforceInteractions.updateConsents({ 
10  purpose: SalesforceInteractions.ConsentPurpose.Tracking, 
11  provider: "OneTrust", status: 
12  SalesforceInteractions.ConsentStatus.OptOut 
13})

Customer Data Platform Developer Guide

Consent