Connect REST API Developer Guide

Connect REST API Developer Guide
Introduction
Quick Start
Work with Features
Examples
Resources
Request Bodies
Action Link Definition Input
Action Link Group Definition Input
Action Link Input
Action Link Template Binding Input
Activity Reminder Input
Address Input
Adjust Item Input
Adjust Order Item Summary Input
Alternative Input
Announcement Input
Article Topic Assignment Job Input
Asset Action Input
Asset Action Source Input
Asset File Input
Asset State Period Input
Assigned Resource Input
Associated Actions Capability Input
Async Query Input
Audience Criterion Input
Audience Criterion Value Input
Audience Input
Available Territory Slots Input
Authorization API Payment Method Input
Authorization Reversal Input
Authorization Input
Banner Photo Input
Batch Collection Input
Batch Input
Bookmarks Capability Input
Cancel Asset Input
Canvas Capability Input
Capacity Request Input
Capture Input
Alternative Payment Method Input
Card Payment Method Input
Card Payment Method Tokenization Input
Cart Input
Cart Item Input
Cart Item Promotion Collection Input
Cart Item Promotion Input
Cart Messages Visibility Input
Cart to Wishlist Input
Change Asset Input
Category Settings Input
Change Input
Change Item Input
Chatter Stream Input
Cart Coupon Input
Checkout Address Input
Checkout Input
Checkout Payment Input
Checkout Start Input
Clean Input
Close Capability Input
Comment Capabilities Input
Comment Input
Commerce Address Field Input
Commerce Address Input
Commerce Einstein Activity Job Input
Community Input
Confirm Held FO Capacity Input
Confirm Held FO Capacity Request Input
Connectors Call Input
Connectors Call List Input
Contact Information Input
Content Capability Input
Conversation Entries Update Input
Conversation Entry Update Input
Create Credit Memo Input
Create Order Payment Summary Input
Custom List Audience Criteria Input
Custom Recommendation Audience Input
Custom Recommendation Definition Input
Dashboard Component Snapshot Input
Digest Job Input
Direct Message Capability Input
Distinct Value Refinement Input
Duplicate Job Input
Duplicate Job Status Input
Ensure Funds Async Input
Ensure Refunds Async Input
Entitlement Settings Input
Environment Hub SSO User Mapping Input
Extended Fields Input
Extension Input
Extensions Capability Input
Facetable Attribute Input
Facetable Attributes Collection Input
Feed Element Capabilities Input
Feed Entity Share Capability Input
Feed Favorite Input
Feed Item Input
Feed Item Topic Input
File ID Input
File Input
File Shares Input
Files Capability Input
Files Connect Field Value Input
Files Connect Item Input
Files Connect Permission Collection Input
Files Connect Permission Input
Find Routes With Fewest Splits Input
Find Routes With Fewest Splits Using OCI Input
Find Routes With Fewest Splits Group Using OCI Input
Find Routes With Fewest Splits Using OCI Item Input
Folder Input
Folder Item Input
Following Input
Form Field Input
Form Input
Form Submission Field Input
Form Submission Input
Fulfillment Group Input
Fulfillment Order Input
Fulfillment Order Invoice Input
Fulfillment Order Line Item Input
Fulfillment Order Line Items To Cancel Input
Generate Asset Input
Generic Batch Collection Input
Generic Batch Input
Get FO Capacity Values Request Input
Group Chatter Settings Input
Group Information Input
Group Input
Group Member Input
Group Membership Request Update
Group Record Input
Hold FO Capacity Input
Hold FO Capacity Request Input
Import Configuration Input
Import Settings Input
Import Source Input
Invite Collection Input
Knowledge Article View Stat Input
Lead Input
Link Capability Input
List Current Share Collection Input
Location Availability Input
Location Input
Managed Content Input
Managed Content Publish Input
Managed Content Type Searchable Input
Managed Content Unpublish Input
Managed Content Variant Update Input
Media Settings Input
Managed Social Account Setup Input
Managed Topic Input
Managed Topic Position Collection Input
Managed Topic Position Input
Message Body Input
Message Segment Input: Entity Link
Message Segment Input: Hash Tag
Message Segment Input: Inline Image
Message Segment Input: Link
Message Segment Input: Markup Begin
Message Segment Input: Markup End
Message Segment Input: Mention
Message Segment Input: Text
Messaging Channel Input
Microbatching Ingestion Input
Moderation Flag Input
Multiple Fulfillment Order Input
Multiple Fulfillment Order Invoices Input
Mute Capability Input
New User Audience Criteria Input
Next Best Action Strategy Input
Notification App Setting Input
Notification Collection Input
Notification Input
Notification Member Input
Notification Setting Input
OCI Create Reservation Input
OCI Create Reservation Single Input
OCI Fulfill Reservation Input
OCI Fulfill Reservation Single Input
OCI Get Inventory Availability Input
OCI Release Reservation Input
OCI Release Reservation Single Input
OCI Transfer Reservation Input
OCI Transfer Reservation Single Input
Order Item Summary Input
Order Item Summary Adjustment Collection Input
Order Item Summary Adjustment Input
Order Summary Adjustment Aggregates Async Input
Order Summary Input
Payment Group Input
Payment Method Input
Payment Method Tokenization Input
Payment Token Input
Photo Input
Pin Capability Input
Poll Capability Input
Post Auth Input
Post Authorization API Payment Method Input
Price Settings Input
Pricing Input
Pricing Line Item Input
Product Import Input
Product Search Grouping Input
Product Search Input
Promotion Association Input
Promotion Execution Input
Push Notification Input
Quantity With SKU Input
Question and Answers Capability Input
Rank Average Distance Input
Read By Capability Input
Recommendation Reaction Input
Record Capability Input
Recordset Filter Criteria Input
Referenced Refund Input
Release Held FO Capacity Input
Release Held FO Capacity Request Input
Request Header Input
Return Items Input
Return Order Input
Return Order Item Delivery Charge Input
Return Order Item Input
Return Order Line Item Input
Sale API Payment Method Input
Sale Input
Salesforce CDP Query Input
Salesforce CDP Segment Dbt Input
Salesforce CDP Segment Dbt Model Input
Salesforce CDP Segment Input
Scheduled Custom Recommendation Input
Searchable Attribute Input
Searchable Attributes Collection Input
Search Product Setting Collection Input
Search Product Setting Input
Service Appointment Input
Service Appointments Input
Service Appointment Update Input
Share Captured Activity Input
Share Input
Shifts from Pattern Input
Skill Requirement Input
Social Customer Service Configuration Input
Social Customer Service Message Type Settings Input
Social Customer Service Provider Settings Input
Sort Rule Input
Sort Rules Collection Input
Social Post Mass Approval Input
Status Capability Input
Stream Subscription Input
Survey Email Input
Survey Recipient Engagement Context Input
Survey Recipient Survey Subjects Input
Target Collection Input
Target Collection Update Input
Target Input
Target Location Input
Target Update Input
Topic Assignment Input
Topic Endorsement Input
Topic Input
Topic Names Input
Topics Capability Input
Up Down Vote Capability Input
User Chatter Settings Input
User External Credential Auth URL Input
User ID Collection Input
User Input
User Message
User Message Recipient Input
User Message Recipient List Input
User Mission Activity Input
User Status Input
User Stream (Conversation) Input
Verified Capability Input
Wishlist Input
Wishlist Item Input
Wishlist Update Input
Work Type Input
Response Bodies
Appendices
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Available Territory Slots Input

Available Territory Slots input.
Request example
1{
2  "startTime": "2019-01-23T00:00:00.000Z",
3  "endTime": "2019-02-30T00:00:00.000Z",
4  "workTypeGroupId": "0VSB0000000KyjBOAS",
5  "accountId": "001B000000qAUAWIA4",
6  "territoryIds": [
7    "0HhB0000000TO9WKAW"
8  ],
9  "schedulingPolicyId": "0VrB0000000KyjB",
10  "requiredResourceIds": [
11    "0HnB0000000TO8gKAK"
12  ]
13}
Request example with only required fields
1{
2  "workType": {
3    "id": "08qS70000004DTsIAM"
4  },
5  "territoryIds": [
6    "0HhS70000004DTdKAM"
7  ]
8}
Properties
Name Type Description Required or Optional Available Version
accountId String ID of the associated account. Optional 49.0
allowConcurrent​Scheduling Boolean Indicates whether concurrent appointments are allowed (true) or not allowed (false). The default value is false. Optional 49.0
correlationId String ID to pass custom information to the ServiceResourceScheduleHandler Apex interface. For example, you can use the correlation ID to identify the app, website, or any other external system that calls this Apex interface implementation. If you don’t pass a custom value, a randomly generated identifier is passed. Optional 53.0
endTime String Latest time that an appointment can end.

The API only returns time slots up to 31 days from the startTime.

Note

 Optional 49.0
filterByResources String[] Comma-separated list of service resource IDs. API returns only eligible service resources that are both in the list and in the selected service territory. The resources are sorted by the order in which the resource IDs are passed.

You can either pass filterByResources or requiredResourceIds in a request.

Note

 Optional 51.0
required​ResourceIds String[]
List of resource IDs that you want to get available time slots for. When you pass more than one resource ID, the API returns all the slots where any of the passed resources are available. For example, suppose that you have three qualified resources: A, B, and C. If you pass resource IDs A and B, the API returns all the slots where:
  • only A is available
  • only B is available
  • both A and B are available
  • both A and C are available
  • A, B, and C are all available

The API doesn’t return the slots where only C is available.

If this field is empty, time slots for all qualified resources are returned.

The API request doesn't show time slots for the resource specified in requiredResourceIds if it does not appear in the list of least utilised resources set for resourceLimitAppointmentDistribution. For example, if you specify a resource A in requiredResourceIds and resourceLimitAppointmentDistribution is set to 15, the request doesn’t show time slots for this resource, as A isn’t among the top 15 least utilised resources.

Note

 Optional 49.0
resourceLimit​ApptDistribution Integer Specify the maximum number of service resources that you want to show during appointment scheduling when appointment distribution is enabled. Default value is 10.

The filterByResources field takes precedence over the resourceLimitApptDistribution field.

Note

 Optional 53.0
scheduling​PolicyId String ID of the AppointmentSchedulingPolicy object. If not provided, the default configurations are considered. Optional 49.0
startTime String Earliest time that an appointment can start. You can also use a time from the past. Optional 49.0
territoryIds String[] List of IDs of service territories where the specified work is performed. Required 49.0
workType Work Type Input Type of work performed. Required if workTypeGroupId isn’t provided 49.0
workType​GroupId String ID of the work type group containing all work types performed. Required if workType isn’t provided 49.0