Salesforce Console Developer Guide
jNewer Version Available
closeAgentWork
Changes the status of a work item to “Closed” and removes it from the list of work
items in the Omni-Channel widget. Available in API versions 32.0 and later.
Syntax
1sforce.console.presence.closeAgentWork(workId:String, (optional) callback:function)Arguments
| Name | Type | Description |
|---|---|---|
| workId | String | The ID of the work item that’s closed. |
| callback | function | JavaScript method to call when the work item associated with the workId is closed. |
Sample Code–Visualforce
1<apex:page>
2 <apex:includeScript value="/support/console/56.0/integration.js"/>
3 <a href="#" onClick="testCloseWork();return false;">Close Engaged Work Item</a>
4 <script type="text/javascript">
5 function testCloseWork() {
6 //First get the ID of the engaged work item to close it
7 sforce.console.presence.getAgentWorks(function(result) {
8 if (result.success) {
9 var works = JSON.parse(result.works);
10 var work = works[0];
11 if (work.isEngaged) {
12 //Now that we have the engaged work item ID, we can close it
13 sforce.console.presence.closeAgentWork(work.workId,function(result) {
14 if (result.success) {
15 alert('Closed work successfully');
16 } else {
17 alert('Close work failed');
18 }
19 });
20 } else {
21 alert('The work item should be accepted first');
22 }
23 }
24 });
25 }
26 </script>
27</apex:page>