getChatLog() for Lightning Experience

Returns the chat log of a chat associated with a specific recordId. This method works only in Lightning console apps.

Arguments

Name	Type	Description
argumentObj	Object	An object containing all the arguments to be passed into this method.

argumentObj

Name	Type	Description
recordId	String	The ID of the work associated with the current chat.

Sample Code

This example retrieves the chat log for the given chat, logs the result, and if successful, saves the result to a variable.

Component Code:

1<aura:component implements="flexipage:availableForAllPageTypes" access="global" description="Conversation toolkit api sample">
2  <aura:attribute name="recordId" type="String" />
3  <aura:attribute name="chatLog" type="Object" />
4  <lightning:conversationToolkitAPI aura:id="conversationKit" />
5  <ui:button label="getChatLog" press="{!c.getChatLog}" />
6</aura:component>

Controller Code:

1({
2    getChatLog: function(cmp, evt, helper) {
3        var conversationKit = cmp.find("conversationKit");
4        var recordId = cmp.get("v.recordId");
5        conversationKit.getChatLog({
6            recordId: recordId
7        })
8        .then(function(result){
9            if (result) {
10                    console.log("Successfully retrieved chat log");
11                    cmp.set("v.chatLog", result);
12                } else {
13                    console.log("Failed to retrieve chat log");
14                }
15        });
16    }
17})

Response

Returns a Promise. Success resolves to a response object containing the messages and customEvents properties. The Promise is rejected if there's an error.

Name	Type	Description
customEvents	Array of `customEvent` objects.	An array of custom event objects representing the custom events that occurred during a chat.
messages	Array of message objects.	An array of chat message objects containing all of the chat messages from the chat log.
success	Boolean	`true` if getting the chat log was successful; `false` if getting the chat log wasn’t successful.

customEvent

The customEvent object contains a single event from the chat log and the following properties:

Property	Type	Description
source	String	The person who initiated the custom event, either the chat visitor or the agent.
type	String	The type of custom event that occurred.
data	String	The data of the custom event that was sent to the chat; corresponds to the data argument of the `liveagent.chasitor.sendCustomEvent()` method used to send this event from the chat window.
timestamp	Date/Time	The date and time a custom event was received.

message

The message object contains a single chat message from the chat log and the following properties:

Property	Type	Description
content	String	The text content of a message in the chat log.
name	String	The name of the user who sent the message in the chat log. This name appears exactly as it is displayed in the chat log.
type	String	The type of message that was received, such as Agent or Visitor.
timestamp	Date/Time	The date and time the chat message was received.

Salesforce Console Developer Guide