Industries Common Resources Developer Guide

Industries Common Resources
AI Accelerator
Action Launcher
Business Rules Engine
Data Processing Engine, Batch Management, and Monitor Workflow Services
Discovery Framework
Decision Table
Decision Explainer
Engagement
Engagement Data Model
EngagementAttendee
EngagementInteraction
EngagementTopic
Engagement Connect APIs
Apex Reference
Integrate the Engagement Objects Into Your CTI System
Identity Verification
Intelligent Document Reader
Intelligent Form Reader
Interest Tagging
Omnistudio Business APIs
Record Alerts
Sentiment Insights
Timeline Tooling API Object
Associated Objects
IndustriesSettings
Industries Object Access by Community License
Access Industries Features Deployed Using Managed Packages
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Engagement Data Model

The engagement data model is used to store details (such as start and end date and time, topic, and attendees) about an interaction between a customer or their authorized representative and a customer service representation (CSR) or contact center agent (CCA).