Industries Common Resources

Certain feature sets are shared across industries. This guide contains developer documentation to help you put those features to work.

AI Accelerator
Building machine learning use cases becomes quick, easy, and more maintainable with AI Accelerator. Customize the default configuration of your use cases by updating the machine learning models and feature extractors that suit your requirements. Save the extracted features and scoring responses. Use the AI Accelerator Connect API to generate predictions in real time.
Action Launcher
Help your users deliver better customer service by adding actions in the Action Launcher lightning web component. Users can search and launch an action right from the component to quickly resolve customer requests and issues. For example, users can initiate a flow or launch a service order action from Action Launcher.
Business Rules Engine
Business Rules Engine is a suite of services, components, and objects that can be used to create business rules that perform complex lookups and calculations. The key components of Business Rules Engine are expression sets, decision matrices, and decision tables.
Data Processing Engine, Batch Management, and Monitor Workflow Services
Data Processing Engine and Batch Management help automate your business processes. Use objects, APIs, Platform Events, and invocable actions to define, run, and review Data Processing Engine definitions and Batch Management jobs.
Discovery Framework
The Discovery Framework data model helps manage every aspect of questionnaire-driven information collection use cases. By using this data model, your users can collect and validate their customers’ information in a compliant manner. For example, financial needs analysis, digital onboarding, and more.
Decision Table
A decision table provides outcomes for one or more fields of a standard or custom object based on the business rules that you define. The business rules can be part of a standard or custom object, or a custom metadata type.
Decision Explainer
Decision Explainer is an audit-like service that can be used by applications to store their application data to explain past events. The stored data can be retrieved later for reporting through custom-built user interfaces.
Engagement
Use the engagement objects to store details about an engagement between a customer and a customer service representative.
Identity Verification
The Identity Verification feature gives you the ability to verify the identity of a customer before you share any sensitive information with them. Organizations across the world are required to comply with regulations that help to ascertain the customer’s identity and provide protection from losses and fraud. Failure to follow these regulations has legal consequences. Organizations must ensure that any person who seeks confidential information must first prove their identity and access.
Intelligent Document Reader
Intelligent Document Reader provides optical character recognition to automatically extract data from external documents.
Intelligent Form Reader
Intelligent Form Reader provides optical character recognition to automatically extract data from external documents.
Interest Tagging
Tags are words or short phrases that users can associate with Salesforce records to capture customer needs, interests, and opportunities.
Omnistudio Business APIs
Omnistudio Business APIs are RESTful APIs that are sometimes available as Apex classes and methods.
Record Alerts
The Record Alerts system continuously monitors activities on Salesforce object records. As alerts generate, you can perform an action to snooze the alerts for a specified time or dismiss them.
Sentiment Insights
Analyze the sentiment of your customers and get actionable insights to improve it. Sentiment Insights uses the Amazon Comprehend BatchDetectSentiment API with your AWS account to get insights about your customers’ sentiment based on their feedback.
Timeline Tooling API Object
Tooling API exposes metadata used in developer tooling that you can access through REST or SOAP. Tooling API’s SOQL capabilities for many metadata types allow you to retrieve smaller pieces of metadata. For more information about Tooling API objects and to find a complete reference of all the supported objects, see Introducing Tooling API.
Associated Objects
This section provides a list of objects associated to Industries standard objects and their standard fields.
IndustriesSettings
Represents settings for industries verticals like Financial Services Cloud, Consumer Goods Cloud, and Health Cloud.
Industries Object Access by Community License
A community license determines the baseline set of object access available to an Experience Cloud user. This page lists the levels of object access you can grant to Experience site users in Industries clouds under each of these licenses: Customer Community, Customer Community Plus, Partner Community, and External Apps.
Access Industries Features Deployed Using Managed Packages
Some of the features of Industries are deployed in your org using managed packages. To access records of features that are deployed using managed packages, you must use Apex REST methods.

Industries Common Resources Developer Guide

Industries Common Resources